Shipping policy

Shipping Policy

Thank you for shopping with Lashes by KDB! We are committed to providing a smooth and reliable shopping experience. Please review our shipping information before placing your order.

ORDER PROCESSING

All orders are processed within 2–4 business days, excluding weekends and U.S. federal holidays.

Please note that processing times are separate from shipping transit times.

During holidays, promotional events, or periods of high order volume, processing times may be extended.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

DOMESTIC SHIPPING (UNITED STATES)

We proudly ship throughout the United States.

Shipping Rates: Calculated at checkout based on your location and selected shipping method.

Estimated Delivery: 3–7  business days after dispatch.

FREE U.S. SHIPPING ON ORDERS OF $45 OR MORE!

Complimentary standard shipping is available on qualifying U.S. orders with a merchandise subtotal of $45 or more, after discounts and before taxes.

Delivery estimates are not guaranteed and may vary depending on the shipping carrier.

INTERNATIONAL SHIPPING

We are happy to offer international shipping to eligible destinations!

Shipping Rates: Calculated at checkout based on your destination, package weight, and available shipping methods.

Estimated Delivery: 7–35 business days after dispatch.

International shipping rates and available delivery options will be displayed during checkout.

Please note that international orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise indicated at checkout.

International delivery times may vary due to customs processing, carrier delays, or circumstances beyond our control.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking updates to become available.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately.

We will do our best to accommodate address changes before shipment. However, changes cannot be guaranteed once an order has been processed or dispatched.

LOST, STOLEN, OR DAMAGED PACKAGES

Every order is carefully inspected and packaged before shipment.

If your package arrives damaged, contains missing items, or appears to be lost in transit, please contact us as soon as possible.

For damaged deliveries, please provide your order number and clear photographs of the packaging and affected products.

We will review the situation and assist with the appropriate next steps, which may include contacting the shipping carrier, arranging a replacement, or issuing a refund when required.

While shipping delays caused by carriers or circumstances beyond our control may occur, we are happy to assist customers with delivery concerns.

CONTACT US

For questions regarding shipping or your order, please contact our customer support team.

Email: kdblashes@gmail.com

Please include your order number when contacting us so we can assist you efficiently.

Thank you for choosing Lashes by KDB! ♡